How do I return or exchange an item?

We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied with your purchase, you may return the item to us in its original condition within 14 days of receipt (return address at the end of this page). 

Returned items should be unused and must be returned in the original packaging. We will issue a full refund on receipt, excluding the original delivery charge, within 28 (twenty eight) days of receiving your returned goods. 

We require 24 hours notice prior to our next dispatch day if an order is to be cancelled and refunded before it has been dispatched. 

Please note that Ready To Use Henna Cones cannot be refunded. 

If you have a specific query or complaint about the use of our products then please use our queries & complaints form to contact us within 14 days of receiving your parcel. Photographic evidence may be required as proof that a product is faulty. 

If you have any questions about our returns & exchanges policy then please email us at


Return Address: 

629 Stapleford Terr.

Mississauga, ON Canada

L5R 3J2